PRIVACY POLICY

This Privacy Policy describes how NIVORA collects, uses, and discloses your personal information when you visit, make a purchase from, or use our services.

1. Information We Collect

When you interact with our Site, we collect certain information to provide our services. This includes:

  • Personal Information You Provide: This is the information you directly give us, such as your name, billing address, shipping address, email address, and phone number when you make a purchase or contact us.

  • Payment Information: When you make a purchase, we collect your credit card or other payment details. This information is processed by our third-party payment provider, and we do not store your full payment details on our servers.

  • Device and Usage Data: We automatically collect certain information about how you access and use the Site. This may include your IP address, browser type, operating system, pages you view, and the time and date of your visit. This information helps us understand how our customers use our site so we can improve it.

2. How We Use Your Information

We use your personal information for a variety of purposes, including:

  • Order Fulfillment: To process and ship your orders, send you purchase confirmations, and handle returns and exchanges.

  • Customer Service: To communicate with you, respond to your inquiries, and provide support.

  • Marketing: To send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time.

  • Security: To detect and prevent fraudulent transactions and protect our website.

  • Website Improvement: To analyze customer behavior and site traffic to improve our products and services.

3. Sharing Your Personal Information

We share your personal information with third parties who help us operate our business. These third parties include:

  • Payment Processors: To process your payments securely.

  • Shipping Carriers: To deliver your orders.

  • Analytics Providers: To help us understand how customers use our site.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you and ask that your personal information be corrected, updated, or erased. 

5. Cookies

Our Site uses "cookies" to enhance your browsing experience, remember your preferences (like items in your shopping cart), and collect data for analytics. You can control cookies through your web browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Site, and the "Last updated" date will reflect the changes.